Returns made easy

Our goal is to minimize your textbook costs and provide you with the best online shopping experience possible. That's why our return process is easy and straightforward.

Thank you for initiating your return.

Return Procedure

If you generated a pre-paid label, follow these steps
  1. Print your return label & packaging slip using the links below.
  2. Pack your returnable items and packing slip (which contains Return Procedure and Customer Information) into a sturdy carton.
  3. Ship via United States Post Office.
  4. If you ever need to re-print your packing slip or return label, go to the online bookstore Returns page.
Follow these steps to print your packing slip only
  1. Print packaging slip using the button under the Return Info section below.
  2. Pack your returnable items and packing slip (which contains Return Procedure and Customer Information) into a sturdy carton.
  3. Ship via United States Post Office Media Mail.
  4. You must pay for postage at the Post Office to ensure your return is processed.
  5. If you ever need to re-print your packing slip, go to the online bookstore Returns page.

If you'd like to return item(s), please complete the following 3 steps:
– Select which items you'd like to return
– Select your return reason
– Lastly, select from one of the two options for generating your return label

If you'd like to return item(s), please select the checkbox for each item you will be returning
and select a reason from the drop down and input item weight.

Cover Title / ISBN Condition Select Items to Return Return Info Total Weight (pounds)
If you are returning a bundle ALL items must be fully intact or your return will not be accepted
Linked Order Id:
Cover Title / ISBN Condition Select Items to Return Return Info Total Weight (pounds)
If you are returning a bundle ALL items must be fully intact or your return will not be accepted

Shipping from address

Edit

Select the return label type

Specifics:

  1. Books or audiovisual media must be returned in their original condition; items ordered as "new" must be returned with no markings or other damage. Any software media that may be included in the book must also be intact. Movies and games may not be returned once the shrink-wrap or packaging seal is broken, unless the product is found to be defective.
  2. The shipping fee paid by the customer at the time of purchase will be refunded only if the return is due to our error (i.e., we sent you damaged items or the wrong items).
  3. We will notify you via email of your refund once we have received and processed the returned item. Your refund will be in the same form of payment originally used for purchase, with the exception of cash. If your original form of payment is not available for any reason, you will be issued store credit. This process usually takes about 10-14 business days.

* Certain items are sold as not returnable items for a variety of reasons. We are unable to offer refunds on such items. You will be made aware of the not returnable status of such an item at the time of purchase.

Physical Book Return Policy

Purchased items can be returned to us for a full refund in the amount of the merchandise price paid less a 10% restocking fee, provided the following conditions are met:

  • Item was not purchased on our marketplace.
  • Item was not sold as "Not returnable".
  • If applicable, included materials such as a one-time-use access code, have not been opened, used, or had the access code revealed.
  • Bundles, looseleaf items, or any other sealed item must not be opened.
  • The item is not a replacement.

If you return a book, there is a return shipping fee unless the return is due to a bookstore error (i.e. wrong item sent). Anything sent to us which is not in a refundable condition will not be sent back to you. Please verify your items meet the above conditions before sending.

Ebook Refund Policy

There are a few important things to keep in mind when returning an eTextbook you purchased from TextbookX. You may request a refund provided that the following are true:

  • You are returning the item within 14 days of the purchase date.
  • You have not viewed or printed, in total, more than twenty percent (20%) of the eTextbook.
  • You have not viewed or used any included access codes for any online resources that came with your eTextbook purchase.
  • You have not previously returned the same eTextbook from a prior purchase.
  • You have not returned 3 or more eTextbooks in the past 90 days across all of your accounts.
  • You are not returning an eTextbook from one of the publishers in our Return Policy Exceptions.

eResource Return Policy

“eResource” applies to any item that is accessed through a publisher’s systems (ex. Pearson+, Cengage Unlimited, McGraw Hill Connect, etc.). You may request a refund for an eResource within the following timeframes provided that you have not viewed or used the provided access code:

  • Within 14 days of your initial purchase of an eResource:
    • Cengage & Cengage Unlimited
    • Pearson and Pearson+
    • McGraw Hill
  • For WileyPLUS eResources, you may request a refund within 14 days of purchase if you have viewed or used the access code. You may request a refund within 30 days of purchase if you have not viewed or used the access code.

Start a Return

You can start a return in two ways:

  1. Visit the Online Bookstore, log in with your student account, and click "Purchases" under your username, then locate the item you want to return
  2. Visit the Online Bookstore, click "Returns" on the homepage, log in with your student account, and then select the item you want to return from the drop-down menu. If you are not prompted to log in with a student account, log in with your TextbookX account or simply click "Returns" and then search for your order using your email and Order ID.
Start returning process

Start a return

Return instructions

  • If your item can be returned, click the check box, "Select Items to Return." (If an item is not eligible for return, a check box will not be available to click.)
  • Use the drop-down menu to select the "Return Reason" (dropped course, wrong book sent, etc.).
  • Click "Generate a Printable Package Slip."
  • Print the package slip and then put it inside a shipping box along with your returnable item.
  • Mail it to the address listed on the packaging slip.

Do NOT use the packaging slip as a label for the outside of the box. You must make a separate shipping label.

Select items for return

Select Item(s) to Return

Select return reason

Select Return Reason & Generate Packing Slip

For rented books being returned

  • Important: Prior to putting the rentals in the package, please take a picture of the book(s) for reference.  It is a good idea to grab pictures of the front and back cover, the spine, and at least one or two pages with the book open. Hold on to these pictures until your rental return has been processed.
  • Next, enclose all rentals from your order in one package.
    • Please be aware that only one label can be provided per school term per order.
    • For example, if you have 2 rentals in your first order, you will only use one label and ship both books back in the same box.
    • If you have a second order that also contains a rental, that rental will go in its own box with its own label.
  • Attach the shipping label to your package.
  • Drop off the package at the carrier listed on the label.
    • DO NOT drop off the package at your campus mail room or anywhere else on campus.